Student Financial Services: Refunds
A variety of circumstances may cause a student to have a refund or credit balance on their student account. Payments, including scholarships, grants, and loans, that are higher than the amount owed and are more than tuition, fees, room and board may result in a student refund.
Students who are eligible for a refund will be notified via e-mail of the availability of their credit balance once it is created from NELNET on behalf of PTC. If you do not receive an e-mail notification, you will not be able to sign-in to enroll in this system.
Students can either follow the link provided in the email notification or can click on the link provided below to access the system which is handled through NELNET to set up. Students will have to enroll and sign into the system within 24 hours of the e-mail notification to have the ability to choose the method of payment of either direct deposit (have banking info available), a prepaid debit card or a paper check.
If a student does not enroll and choose their method within 24 hours of the original notification, the initial refund will automatically default to a paper check.
Future refund methods can be updated by signing in at any time going forward should another credit balance become available.
Please note that direct deposit will take up to 3 business days to fund upon receipt of verified information. Prepaid debit cards will be sent by a 3rd party initially but can be set up to be reloaded for any funding forward but could take up to 8 days to arrive initially. Paper checks can take up to 8 days to arrive and can only be mailed to the permanent address on record.
Please note that any credit balance that is a direct result of a Parent PLUS loan will need to have additional information to be completed by the authorized payer once the student enrolls.
Please contact Student Financial Services if you have any questions regarding this.
Students must have PTC sign on credentials in order to access the system.